Acceptable Use & Conduct Policy
This policy governs use of the studio, equipment, website, booking platform, and all related products and services (the “Services”) operated by 10AM MEDIA, LLC(“10AM Media,” “we,” “us”). By creating an account, booking, or entering the studio, you agree to it. It is part of our Terms of Service.
1. Who may use the Services
- You must be 18+ and able to form a binding contract.
- You are responsible for everyone you bring (guests, co-hosts, crew) and their compliance.
- Accounts are personal; don’t share credentials or resell access without our written consent.
2. Prohibited conduct
You may not, and may not permit anyone to:
- Create, record, or distribute content that is unlawful, defamatory, harassing, hateful, threatening, or that infringes intellectual-property, privacy, or publicity rights.
- Record any person without the consent required by law; you are responsible for obtaining releases from your guests and participants.
- Produce sexually explicit, exploitative, or content harmful to minors.
- Damage, remove, or misuse equipment, sets, or premises; tamper with safety systems; or exceed booked capacity.
- Bring weapons, illegal substances, or hazardous materials; smoke or vape indoors; or use the space for any illegal activity.
- Behave abusively, threateningly, or in a discriminatory or harassing way toward staff, customers, or the public.
- Defraud us — chargeback abuse, payment fraud, fake bookings, identity misrepresentation, or coupon/credit abuse.
- Interfere with, probe, or attempt unauthorized access to our platform, networks, or other customers’ data.
3. Enforcement — suspension and ban
To protect staff, customers, property, and the public, we may, at our discretion and without prior notice where necessary:
- Suspend your account and access (temporary) pending review; and/or
- Ban / terminate your account (permanent) for serious or repeated violations, fraud, abuse, threats, illegal activity, or non-payment.
A suspension or ban may include immediate loss of login and booking access, cancellation of upcoming bookings, forfeiture of session fees to the extent permitted by the Cancellation Policy, and reporting to law enforcement where appropriate. We may refuse service to anyone.
4. Reinstatement & appeals
A suspended account may be reinstated at our discretion once concerns are resolved. To appeal, contact support@10ammedia.tv. Bans for fraud, threats, or illegal activity are generally final.
5. Changes
We may update this policy; the current version governs. Continued use constitutes acceptance.
Questions? support@10ammedia.tv · 10AM MEDIA, LLC, Dallas, TX